This page sets out how toxic22 handles your rights, the scope of our policy across account access and transactions, and what steps are available to you when something needs clarifying or correcting. Access to our platform depends on your local law and the eligible regions we serve — read this before you open or use an account.
Account access subject to local law
bKash, Upay and Bank Transfer transaction records available
Policy questions answered via support
Eligibility varies by region
POLICY SCOPE DETAIL
How Our Legal Policy Works
Our legal policy applies to every part of your relationship with toxic22 — from the moment you open an account through every session, wallet action and support request. We treat your account data, transaction history and usage records under a consistent framework, which means the same rules apply whether you made a deposit via bKash, completed a Bank Transfer or moved funds through Upay. Nothing in this policy creates a contractual right that overrides applicable law in your jurisdiction: where Bangladesh law or the law of your eligible region sets a different standard, that standard applies. We do not claim authority over outcomes that sit outside our control, including payment-network decisions made by bKash, Upay or Bank Transfer providers independently of toxic22. If a section of this policy is found unenforceable in your region, the remaining sections continue in full effect. We update this policy when our practices change; the current version is the one shown on this page at the time you read it. Questions about a specific clause can be directed to our support team using the contact paths in the section below.
bKash records
Every bKash deposit and withdrawal linked to your account is logged in your transaction history. You can view the full record after login without contacting support.
Upay transactions
Upay movements are stored against your account wallet. The date, reference and amount are visible in the transaction tab so you can check them against your own Upay history.
Bank Transfer entries
Bank Transfer records include the reference number issued at the time of the transaction. Keep this reference; support will ask for it if you raise a payment query.
WHAT THIS COVERS
Explore What Falls Inside and Outside This Policy
Not every situation that affects your experience falls within the scope of this legal policy. Some areas are fully covered by our rules; others depend on third-party terms or your own local law. The four areas below set out where our policy applies clearly, where it shares scope with an external party, and where it does not apply at all — so you know exactly who to approach for each type of question.
Account access
Our policy covers how your account is created, verified and suspended. Eligibility to hold an account depends on your local law and the eligible regions we serve — we apply that check at registration and periodically after.
Transactions
Deposits and withdrawals processed through bKash, Upay or Bank Transfer fall within our policy for record-keeping and dispute-handling. The payment network's own terms govern timing and network-side decisions.
Site content
Game availability, odds display and promotional content on toxic22 are governed by our content policy. We do not accept liability for how third-party studios present information within the games themselves.
Third-party services
Links to external sites, payment apps or studio environments are outside our policy scope. Once you leave toxic22, the terms of the destination service apply.
YOUR PRACTICAL RIGHTS
Switch Between Review, Correction and Contact Steps
You have four practical actions available under this policy, and each one has a clear path inside your account or through our support team. Reviewing your own records is the starting point: log in and open the transaction tab to see every bKash, Upay and Bank Transfer entry against your wallet. If a record looks wrong — wrong amount, wrong date, unrecognised reference — you can raise a correction request directly with support; we will match it against our internal log and the payment-network record. Updating your account details, such as your registered contact or wallet identifiers, is done through the account settings page after login; follow the verification steps shown there, which may include confirming ownership of the wallet you are updating. Any broader policy question — about how long we hold your records, what happens to your data if you close your account, or whether a specific clause applies in your region — can be submitted in writing through the support contact paths listed in the section below. We respond to written policy questions in the order they arrive.
Review your records
Open the transaction tab after login to see all wallet entries. Every bKash, Upay and Bank Transfer item is listed with its date and reference.
Correct account details
Go to account settings and follow the on-screen verification steps. The fields available depend on your account type and the documents already on file.
Raise a query
Use the support contact paths on this page to submit a question about a specific clause, a transaction dispute or an eligibility concern. Written queries get a written reply.
Request data handling information
Ask support in writing how long your records are retained and under what conditions they are removed. We will describe our current practice at the time of your request.
POLICY CONTACT PATHS
Open a Policy Question With Our Support Team
Policy questions need a direct route, not a general help queue. We have set up three contact paths specifically for account-level and legal queries so your question reaches the right person without being filtered through game support or payment support first. All three paths accept written queries about this policy.
Live chat
Start a chat session from the account dashboard after login. Use the subject line 'Legal query' so the agent sees it as a policy matter from the first message.
Email support
Send your written query to the support address shown in your account settings. Include your account reference and the clause or topic you are asking about for a faster reply.
In-account message
Open the messages section inside your account and start a new thread. Attach any relevant transaction references — bKash, Upay or Bank Transfer — so the support team can locate the record immediately.
HOW WE HANDLE THIS
Browse Our Data, Cookie and Account Security Practices
Our handling of your information under this policy is built around four consistent practices: what data we keep, how cookies work on toxic22, how we secure your account, and who holds responsibility when you need a change made. None of these are abstract commitments — each one maps to a specific system behaviour you can observe or request evidence of through your account.
Data retention
We keep your account records, transaction logs and correspondence for as long as your account is active and for a period after closure determined by applicable law. The current retention period is described in the written response to any data query you raise.
Cookies on toxic22
Cookies are used to maintain your login session, remember your lobby position and measure how pages are used. You can review and manage cookie settings through your browser; removing session cookies will log you out.
Account security
Access to your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support using the in-account message path.
Requesting changes
If you want to correct stored information or understand what records we hold, submit a written request through support. Include your account reference. We will confirm receipt and describe the next step.
COMMON POLICY QUESTIONS
Questions About This Legal Policy Answered
The questions below come from account holders who wanted a plain answer about their rights, their data or how a specific clause applies to their situation. Read through them before contacting support — most policy questions are answered here.
Does this legal policy apply to me if I am in Bangladesh?
Access to toxic22 and the protections in this policy depend on your local law and the eligible regions we serve. If Bangladesh law permits your use of the platform, this policy applies to your account in full. If you are uncertain about local eligibility, check with a local legal adviser before opening an account.
Where can I see my bKash and Upay transaction records?
Log into your account and open the transaction tab. Every bKash deposit, Upay transfer and Bank Transfer entry is listed there with its date, reference number and amount. You do not need to contact support to view your own transaction history — it is always visible after login.
How do I request a correction if a transaction record looks wrong?
Use the in-account message path or email support with your account reference and the specific record you are questioning. Include the transaction reference shown in your bKash, Upay or Bank Transfer app. Support will match it against our internal log and reply in writing with the outcome.
How long does toxic22 keep my account and payment data?
We retain account records and transaction logs for as long as your account is active and for a further period required by applicable law. The exact retention period applicable to your account is provided in writing when you submit a data query through support. We do not share that period publicly because it varies by jurisdiction.
Can I ask toxic22 to remove or update my stored information?
Yes. Submit a written request through support, including your account reference and a description of what you want corrected or removed. We will confirm receipt, describe what is possible under our current practices and applicable law, and tell you the expected timeframe for the action.
What happens to this policy if part of it is unenforceable in my region?
If a specific clause in this policy is found to be unenforceable under your local law or the law of your eligible region, only that clause is affected. The rest of the policy continues in full effect. You can ask support to clarify how any specific section applies to your situation.
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